7 Factors to consider when choosing a home security company
If you’ve already decided to install a home security system, the problem now is finding the right company. Before we look at what you need to consider when choosing home security companies, it is important to mention that not everyone you will meet out there is that genuine. So, be warned.
In the past, there have been cases of imposters claiming to be genuine residential security companies while they were only cheap alarm companies. You need to learn to differentiate between a security company and an alarm company. The fact that a company manufactures or repairs alarms used in home security doesn’t qualify them as home security companies. A security company must be approved and licensed by the state.
So, here are 7 considerations to make when selecting a residential security company:
1. Are your calls answered by real people?
This is very important. Imagine that you’re at work some five miles away and you’ve just received an alert on your smartphone that there is a breakage in your home! The first thing that comes to mind is to call your security company to inform them of the incident. Some companies want to keep clients on the line for several minutes or redirect them to automated machine responses. These are the types of companies you need to steer clear of.
2. There should be NO delays in alarm alerts
The other thing you need to consider is how effective the alarm system is. When there is smoke in your home, and the alarm waits ten minutes before sending an alert to the homeowner’s phone, there is a problem. In fact, by the time the alert arrives on your phone, the house might be already on fire. So, check to ensure that there have been no past complaints of alarm delays from other client’s served by that company.
3. 24-hour monitoring
It is also important to choose a company that offers 24-hour monitoring by a local certified central station. As residential security technology advances, so have burglars and other people who may want to break into your home. They can now monitor small “cracks” in the surveillance and make their moves when no one is watching. A local certified central station will ensure that there are no such loopholes in the monitoring, thus ensuring complete security.
4. Look out for companies notorious for false alarm fines
Recently, there have been complaints from local authorities that home alarms are being sounded even when there is no emergency; most states are now charging homeowners for this. A home security company can always come to the rescue by ensuring that the alarms they install are very effective and only sounded when necessary.
5. Do they provide a free wellness inspection at least once a year?
This is something most security companies are now offering so there is no reason you should select a company that doesn’t. A wellness inspection simply looks at the overall security of the home, trying to uncover potential weak links in the security chain before a burglar finds them. It should be done free of charge and carried out at least once every year.
6. Compliance issues
Don’t forget to ask about the company’s compliance with local building codes. All local and state governments have strict building codes that guide installation of carbon monoxide detectors, smoke detectors, and other security components. Only choose a residential security company that can demonstrate mastery of these building codes and regulations. One way of knowing this is by checking to see if they hire licensed technicians, with security clearance.
7. Lifetime warranty
Finally, always go for companies that offer lifetime warranty on their products because some will install below-average alarms in your home and give you a five-year warranty. Simply say no and look elsewhere. In this age and time, you must not accept anything other than a lifetime warranty on home security systems. The good news is that there are many reliable companies out there offering exactly that.